Safety

At Aunt Bugs, our number one priority is the safety and satisfaction of our valued guests and providing the safest and best experience before, during and after your stay with us. In response to the current COVID-19 pandemic, we are taking additional steps to ensure everyone’s health and safety. With Aunt Bugs you can look forward to enjoying a relaxing Smoky Mountain getaway while still maintaining social distance and following the most recent government guidelines.

Express Check-In: We offer and greatly encourage all of our guests to enroll in Express Check-In. With Express Check-In you go directly to your cabin with no need to stop at our office. All required arrival documents are completed electronically and submitted online.

Staying Healthy and Safe: Here are a couple of tips for staying healthy and safe during your stay with us.

Enjoy your meals from the comfort of your Smoky Mountain cabin. Our rentals have plenty of great amenities that make this easy, including fully equipped kitchens, outdoor grills, and much more.

Spend your time relaxing and recharging at your very own private cabin. Enjoy time with family away from it all, relax on the deck, enjoy some friendly competition in the game room, or watch your favorite movie from the comfort of the living room or theater room (if equipped).

Personal Health and Safety: The Centers for Disease Control (CDC) recommends washing your hands often.

Wash your hands often with soap and water for at least 20 seconds (sing the Happy Birthday song twice) especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.

If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.

Avoid touching your eyes, nose, and mouth.

Cleaning and Sanitation Procedures: Our staff are taking precautions to mitigate the spread of coronavirus and provide you with the safest possible experience, as well always have.

Thoroughly disinfecting all surfaces in your cabin with high-grade cleaning products.

Professionally washing linens in our private laundry facility using commercial equipment and quality chemicals.

For Service Orders During Your Stay: We will be following modified procedures listed below for resolving any service orders that must be completed in a timely manner during your stay.

Small replacement items such as light bulbs, batteries, etc., will be delivered to the front door of the cabin to maintain social distancing and for your safety.

For requests that require entry into the cabin by our team, guests will be asked to either go to a separate level or vacate the cabin/stay in their vehicles while the work order is being completed. This is also done for your protection and to maintain social distancing.

Specialty services beyond our teams expertise that require subcontracted service vendors are dependent on those individual vendors policies and availability.

Your Safety is Our Number One Priority: At Aunt Bugs, we are committed to remaining in compliance with federal and state guidelines. We will continue to remain attentive and informed of these guidelines to ensure all recommended safety procedures are followed for the safety of our guests and staff.

We look forward to you staying with us in the beautiful Great Smoky Mountains of east Tennessee.